End of Lease Cleaning

Before Our Arrival:

• Remove all personal belongings to ensure the cleaning process goes smoothly.
• Please do not disconnect electricity or hot water until you receive exit condition report.
• Ensure all lights are working and replace any faulty light globes before our arrival.
• Complete any property maintenance work, such as painting or wall repairs, before the cleaning. Please avoid doing maintenance after the cleaning.
• Do not leave behind large rubbish, boxes, or hangers. 
• Remove any appliances or furniture that do not belong to the property so we can clean underneath and behind them.

The duration of the cleaning process depends on the size of the property and its condition at entry and vacate. For example, a 1-bedroom end-of-lease cleaning typically takes around 6 hours, while larger or more neglected properties may take 8 hours or more. There is a noticeable difference between properties that are regularly cleaned and those that have not been maintained for years.

On the cleaning day, we will provide an estimated time frame and notify you 30 minutes before completion for a final walkthrough. During this time, we can also discuss any areas that may require additional maintenance beyond cleaning. If you’re available, we’d be happy to show you the results in person; if not, we’ll send you photos once the cleaning is complete.

Absolutely, we clean both furnished and unfurnished properties. Please let us know if your place is furnished, our team will contact you. 

Not every property requires wall cleaning. However, we wipe small areas of dirt and fingerprints around light switches at no additional cost. For larger black stains or extensive dirt, an additional charge applies per wall. Since the number of walls needing cleaning cannot be determined during quote preparation, we thoroughly inspect your property on the cleaning day and discuss the move-in condition required to restore the walls to their original state. For the best results, walls should be inspected after furniture has been removed to avoid any distractions.

The duration of the cleaning process depends on the size of the property and its condition at entry and vacate. For example, a 1-bedroom end-of-lease cleaning typically takes around 6 hours, while larger or more neglected properties may take 8 hours or more. There is a noticeable difference between properties that are regularly cleaned and those that have not been maintained for years.

On the cleaning day, we will provide an estimated time frame and notify you 30 minutes before completion for a final walkthrough. During this time, we can also discuss any areas that may require additional maintenance beyond cleaning. If you’re available, we’d be happy to show you the results in person; if not, we’ll send you photos once the cleaning is complete.

If you're available to attend the inspection when we arrive, it’s best to discuss the entry condition and current state of your property. The initial inspection typically takes 15-20 minutes.

We prefer to complete this inspection with you before starting the cleaning. If there are any price adjustments due to the property’s condition or if additional services are required, our cleaners will explain the reasons for these changes. Please also inform us of any existing damages, such as broken blinds or cupboard hinges, that may need special care or should not be touched.

After the inspection, you are not required to stay during the cleaning process. If we have any questions or need clarification, we will address them during the inspection or contact you while cleaning.

If you are unable to attend the inspection, you can leave the keys with us. Our supervisor will arrange a video call to assess your property and explain the details remotely, if necessary.

If your floors are carpeted, carpet steam cleaning is often required at the end of your lease. You’ll typically need to provide a receipt confirming the carpets have been professionally cleaned.

We recommend checking the vacate checklist provided by your property manager or confirming this requirement directly with them, as it may vary depending on your tenancy agreement and property condition report.

In Victoria, tenancy regulations require you to return the property in the same condition as documented at the start of your lease, excluding reasonable wear and tear. Professionally cleaning the carpets and providing a receipt is a common way to meet this obligation and ensure a smooth bond refund process.

Please note, we do not provide services for the following:

• Extensive mould removal
• Carpet restoration for damage
• Cleaning of chandeliers

Yes, we offer partial cleaning services and can provide a customized end-of-lease cleaning quote upon request. Please share the details of your property so we can tailor our checklist to meet your specific needs. Our guarantee covers only the areas cleaned by the Pink Elephant team. Simply provide us with your task details, and our service will be limited to those tasks.

Our estimated prices are based on the floor plan and online photos, and they are generally accurate if your property has been regularly cleaned during your tenancy.

To manage your cleaning budget effectively, review the exclusions and determine if there are any items you need to address yourself before the cleaning day, or if you would prefer us to handle them for you. It’s important to return the property to its original condition to avoid any cleaning issues. For example, some clients choose to clean the walls, balcony themselves and leave other areas, such as carpets or fixtures, for us to handle. 

We understand that unforeseen changes can happen. If you need to cancel or postpone your appointment, our policy ensures transparency and fairness:

• More Than 5 Days Before Your Appointment:
  You can cancel or reschedule your booking at no cost, and your full deposit will be refunded.

• 3 Days Before Your Appointment:
  Cancellations or rescheduling during this period will result in the loss of your deposit.

• Less Than 24 Hours Before Your Appointment:
  Please Note Cancellations Within 24hr Will Be Subject To 50% Of The Total Fee Quoted For Services Cancelled

These policies help us manage our schedule efficiently while offering flexibility whenever possible. If you have any questions or need assistance, please don’t hesitate to contact our team. Thank you for understanding and helping us provide the best service to all our customers

If electricity or hot water is unavailable when our cleaners arrive, it can significantly impact the cleaning process. For example, we may not be able to clean dark areas like bathrooms effectively without proper lighting or thoroughly clean ovens without heating. 

In such cases:

• If the issue arises unexpectedly upon our arrival, we will assess the situation and make every effort to adapt. However, this may result in additional time spent or a rescheduled visit.
• Additional charges will apply if extra time or a return visit is required due to the lack of essential utilities.

To avoid these issues, we kindly ask you to ensure that electricity and hot water are available on the scheduled cleaning day. If you anticipate any problems, please contact us in advance so we can discuss alternative solutions.

At Pink Elephant, we prioritize the safety and security of both our clients and our business.
This insurance protects us—and you—against any unforeseen accidents that may occur during the cleaning process.